At Sacred Harvest, every product is handmade in small batches with care. Because our skincare is made to be gentle and natural, we want you to shop with confidence. Please read our returns policy below before making a purchase.
01. Our Returns Policy
Due to the personal and hygienic nature of skincare products, we accept returns for defective or damaged products only.
We do not accept returns or exchanges for change of mind or opened products that are not faulty.
02. Defective or Damaged Items
If your order arrives damaged, faulty, or incorrect, we’ll make it right. To qualify:
- Contact us within 7 days of receiving your order
- Provide your order number and a description of the issue
- Include clear photos of the damaged or defective product and packaging
Once approved, we will arrange a replacement or refund for the affected item.
03. Exchanges
We currently do not offer exchanges. If there is a problem with a defective item, we’ll replace it with the same product where possible.
04. Non-Returnable Items
- Products that have been opened or used (unless defective)
- Items marked as final sale or clearance
- Gift cards
05. Refunds
Once your returned item is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.
06. Shipping Costs
If the return is due to our error (defective, damaged, or incorrect item), we’ll cover the return shipping cost. Original shipping charges are non-refundable for all other cases.
07. How to Start a Return
To request a return for a defective item, please contact us with your order details, and we’ll guide you through the process.